Elyse Allen Textiles


Frequently Asked Questions


How can I contact you?

Want to reach us by email? Email us at info@elyseallentextiles.com . We're available anytime by email, so feel free to send us questions about size, fit, color or availability.

Want to reach us by phone? Call us during business hours at 646-535-9735, or call anytime and leave a message and we'll get back to you asap!

Can I order over the phone?

Sure thing, just call us during business hours at 646-535-9735 and we'll be happy to answer any questions and process your order over the phone if you like.

What is your return policy?

We want you to love your Elyse Allen cashmere! Returns and exchanges may be made within 14 days of purchase. If you are not completely satisfied with your order, you may exchange your item and we will ship your new item with no additional shipping cost. Items must be in new and in unworn condition. Please call or email us with your request ASAP and we will work with you to make sure you're happy.

ALL SALES ARE FINAL ON SALE MERCHANDISE

Do your ever have sales?

Yes! Just sign up to receive our emails and we will let you know when we have our online and annual NYC studio and RISD sales.

Do you honor price adjustments?

If we lower the price on an item that you’ve purchased in the past, we are happy to offer a price adjustment within 14 days of your original order. Price adjustments are only refunded as store credit. Accessories that are already on sale are not eligible for price adjustments.

When will I receive my order?

Please allow 1 week for delivery. Shipping and handling charges apply; $10 for USPS priority mail flat rate shipping and $12 for UPS Ground.  

For international shipping, please contact us for estimated additional cost and delivery time. 

Our packages are insured and shipped with a tracking number that is emailed to the email address you provide. Shipping choices and charges will appear during the checkout process. We ship orders Monday - Friday.

What if I want my items sooner than that?

We can ship your items to you via UPS next day or 2 day air for an additional cost, as long as we have the item in stock. Please contact us for more details.

Is there any sales tax?

Since we are located in Santa Fe, NM, state sales tax of 8.3125% will be added to your order if it is shipping within the state of New Mexico. 

How do I know what size fingerless gloves to order?

Most women find that the size medium fits well. If you know you have tiny hands, you are most likely a small. If you have large paws, you'd best be suited ordering a size large. If you are already a proud owner of Elyse Allen Textiles fingerless gloves and can't remember your size, just contact us- we keep good notes!

Do you have a privacy policy?

Yes. We will never, ever share your information with anyone.

I want to send a pair of your fabulous fingerless gloves as a gift... Will you make them look pretty?

Yes, we will make your gift look great! Just leave a note during checkout with the details. We're happy to write a pretty gift card as well, just let us know what you'd like it to say. We will then exclude the receipt with the shipment.

Care instructions for your Elyse Allen cashmere

CLEANING: 

For fingerless gloves, hats and headbands, hand wash in cold water with a gentle product such as Ecover laundry wash or Woolite. Do not wring out the water- use a clean, dry towel to roll the wet cashmere accessory in and air dry flat. Do not machine wash or use a clothes dryer! You may also dry clean all accessories if you are more comfortable.

For embellished studded scarves and shawls, use a professional dry cleaner. If the edges curl from humidity, you may safely flatten them back out by using a steam iron on the inside (unembellished) side of the scarf or shawl.

STORAGE:  

Moths love cashmere. Cleaning your well-worn product prior to summer storage is a great idea. Make sure the accessories are completely dry before storing away in a moth-proof bag. Pheromone clothing moth traps are a great, odorless, non-toxic alternative to moth balls. We love the ‘Safer’ brand moth traps that are available for purchase online.

OUR RESPONSIBILITY:

We take great care in hand making our products with the best possible materials and workmanship. If there is a defect in manufacturing, we will repair or replace it at no cost for a period of 14 days from the date of sale. Normal wear and tear is expected and is not covered, however we have a great professional textile repair person for you to contact should you ever need repair in the future for your knit accessories. Please contact us for more details.

For any flaws or product defects, please contact Elyse Allen Textiles (info@elyseallentextiles.com) ASAP- prior to returning the product with proof of purchase.

YOUR RESPONSIBILITY:

Clean your cashmere at least once a year and protect it from exposure to moths as much as possible.